AI Expert Privacy Policy
AI Expert (hereinafter referred to as "AI Expert" or "we") is committed to protecting and respecting your privacy. This Privacy Policy (together with our Terms of Use and any other documents referenced therein) explains the policies we adopt and apply to protect your privacy when you access and use our services, as well as in relation to the goods and services you purchase from us.
This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us as a data controller. In this Privacy Policy, the term "personal data" refers to information relating to an identified or identifiable natural person.
We understand that you care about how your personal data is used and disclosed, and we are committed to complying with the data protection and privacy laws applicable to us. This Privacy Policy informs you about how we protect your privacy and the personal data we process.
We would like to remind you that this Privacy Policy applies to the personal data we collect when you use our Services, as well as the personal data we process in our capacity as a data controller. It does not apply to links to any third-party websites and/or services (e.g., third-party applications) that you may encounter while using our Services. We encourage you to carefully familiarize yourself with the privacy policies applicable to any websites and/or services operated by third parties. Please note that we are not responsible for the privacy practices of any third parties.
Please read this Privacy Policy carefully. Your access to or use of the Services constitutes your confirmation that you have read and understood the terms of this Privacy Policy. If you do not agree to these terms, please do not access or use the Services.
The information we may collect from you
The data you provide to us
We may collect the following information from our Users. In some cases, this information—either alone or in combination with other data—may constitute personal data, including but not limited to the following:
Full name
Email address
Job title
Company name
Phone number
Social media username
Social media profile URL
Any other personal data you may decide to share with us
Automatically collected data
The Services may automatically collect the following information from you. In some cases, this information—either alone or in combination with other data—may constitute personal data:
We use technologies such as Cookies, pixels, beacons, tags, and scripts. These technologies are used to analyze trends, manage the Services, enable Service functions, track Users’ activities within the Services, and collect Users’ demographic information. We use technologies developed by third parties to implement these technical functions.
The logging technologies used in the Services automatically collect the URL of the website you came from and the URL of the website you are going to when you leave the Services.
We collect device information used by you to access the Services. Such device data may include, but is not limited to, unique device identifiers, the Internet Protocol (IP) address used by you to access the Services, information about your device’s operating system, and the name of your Internet Service Provider (ISP).
We may place "Cookies" on the hard drive of the device you use to access the Services. We use both session Cookies and persistent Cookies. A Cookie is a text file stored on your device’s hard drive through your browser, which enables us to identify your browser, so that we can save your preferences and deliver relevant content to you. Currently, most browsers allow you to manage Cookies (e.g., completely disable Cookies, accept Cookies on an individual basis, and delete saved Cookies from your hard drive). We hereby remind you that if you completely disable Cookies in your browser, you may not be able to use certain functions of the Services.
We may use your IP address to collect your approximate location information. Your use of the Services constitutes your explicit consent to our processing of your location data.
The purposes for which we use the data
We use the personal data we collect directly from you for the following purposes:
Communicate with you
Prevent and investigate fraud and other abusive behaviors
Protect our rights and/or property
Operate and improve our products and services
Manage the Services
Provide the functions available on the Services
Develop and protect the Services
Conduct market research and electronic direct marketing in accordance with applicable laws
Provide you with newsletters, service updates, or other information that you may find useful and have requested from us
Respond to your requests, inquiries, and provide customer support
Audit and analyze the Services
Ensure the technical functionality and security of the Services
We use the automatically collected data for the following purposes:
Improve customer service
Personalize the user experience
Manage the Services
Provide the functions available on the Services
Develop, improve, and protect the Services
Use for market research
Audit and analyze the Services
Ensure the technical functionality and security of the Services
The legal basis for processing
We process personal data in accordance with this Privacy Policy to safeguard our legitimate interests, which include operating, maintaining, and developing our business, as well as establishing and maintaining customer relationships with the organization you represent. When we choose to process or use your data based on our legitimate interests, we will balance our own interests against your right to privacy.
In certain circumstances, we may request your consent to process your personal data. In such cases, the legal basis for such processing is your consent. You may withdraw your consent at any time.
How we disclose data
Unless stated otherwise below, we will not sell, rent, lease, or otherwise disclose personal data related to our Users to third parties.
The collected personal data may be disclosed in the following ways:
The personal information you provide to us
AI Experts will not rent or sell your customers' personal data. However, we may disclose such data to a limited number of trusted third parties in the circumstances described in this Policy, and your use of our Services constitutes your explicit consent to our doing so. We may disclose the personal data you provide to us to the following categories of third parties:
Service providers, such as data storage service providers (e.g., AWS) or third-party applications (e.g., HubSpot), which enable us to provide the Services as well as our products and services;
Public authorities, such as law enforcement agencies, if we are required to do so by law or if it is necessary to protect our rights or the rights of third parties;
Our subsidiaries, affiliated companies, subsequent owners, co-owners or operators of the Services or our products and services, and their advisors, in the event of a corporate merger, consolidation, reorganization, sale of substantially all of our shares and/or assets, or in connection with bankruptcy proceedings or other corporate restructurings, provided that the processing is conducted in accordance with this Privacy Policy. In such cases, we will notify all relevant data subjects as soon as reasonably possible when their personal data is transferred or becomes subject to another privacy policy.
Automatically collected data
The automatically collected data may be disclosed to the following categories of third parties:
To service providers, such as AWS, Hotjar, or HubSpot;
To public authorities (e.g., law enforcement agencies) if we are required to do so by law or if it is necessary to protect our rights or the rights of third parties;
To our subsidiaries and affiliated companies, subsequent owners, co-owners or operators of the Services or our products and services, and their advisors, in relation to corporate mergers, restructurings, the sale of substantially all of our shares or assets, or in connection with bankruptcy proceedings and other corporate restructurings, in accordance with this Privacy Policy.
In addition, we may disclose information to third parties in an aggregated and anonymized form, which does not constitute personal data and cannot be used to identify individual Users.
Access Token
If you use any of AI Experts' applications and grant AI Experts permission to access the tokens required to launch and operate our Services, such tokens will only be used within the scope agreed upon in the agreement between AI Experts and each customer. These Access Tokens are protected by AI Experts in accordance with the best industry standards.
Your Rights
With respect to your personal data that we hold, you have the following rights:
Right of Access
You have the right to access your personal data processed by us. You may contact us, and we will inform you of which of your personal data we have collected and processed.
Right to Withdraw Consent
If the processing is based on your consent, you may withdraw such consent at any time. Withdrawing consent may result in a reduction in your ability to use our services and products. The withdrawal of consent will not affect the lawfulness of the processing that was conducted based on the consent prior to the withdrawal.
Right to Rectification
You have the right to request us to correct or supplement any incorrect or incomplete personal data about you that we store.
Right to Erasure
You may also request us to delete your personal data from our systems. We will comply with such requests unless we have a valid reason not to delete the data.
Right to Object
If the purpose of processing your personal data is not to provide services to you or fulfill legal obligations, you may raise an objection. If we have no legitimate reason to continue processing such personal data, we will cease processing the personal data after you raise the objection.
Right to Restrict Processing
You may request us to restrict the processing of your personal data, for example, when your request for data erasure, rectification, or objection is pending, and when we have no legitimate reason to process your data. However, this may result in a reduction in your ability to use our services.
Right to Data Portability
You have the right to receive your personal data from us in a structured and commonly used format, and the right to transmit such data to a third party independently.
How to Exercise the Rights
You may exercise the aforementioned rights by sending an email to the address provided below. The email must include the following information: your full name, company name, address, email address, and phone number. We may request you to provide additional information necessary to verify your identity. We may refuse requests that are unreasonably repetitive, excessive, or clearly unfounded.
Direct Marketing
Even if you have previously given consent for the purpose of direct marketing, you still have the right to prohibit us from using your personal data for direct marketing purposes, market research, and analysis conducted for direct marketing purposes by contacting us via the email address provided below or by using the unsubscribe option associated with any direct marketing messages.
File a Complaint
If you believe that our processing of your personal data is not in compliance with applicable data protection laws, you may file a complaint with the local data protection supervisory authority.
Storage Period
The personal data processed will be stored for a reasonable period based on factors such as data volume, usage status, applicable regulations, the internal policies of Smart Experts, and the actual data in possession. If the user opts in—for instance, by providing their personal data to Smart Experts, requesting contact, or subscribing to newsletters—the personal data will be stored until the user chooses to opt out.
Data Security
The security of your personal information is of vital importance to us. We take reasonable measures to protect your personal information against unauthorized access, as well as loss, misuse, or alteration by third parties. Although we strive to store the personal information collected through this service in a secure and non-public operational environment, we cannot guarantee the security of your personal information during transmission or while it is stored in our systems. Furthermore, while we make every effort to ensure the integrity and security of personal information, we cannot guarantee that our security measures will prevent third parties (such as so-called hackers) from illegally obtaining personal information. We do not guarantee or represent that your personal information will be protected against loss, misuse, or alteration by third parties.
If, despite the implementation of security measures, a security breach that may have an adverse impact on your privacy occurs, we will notify you, other affected parties, and the relevant authorities required by applicable data protection laws as soon as possible.
International Transfer of Personal Data
This Service or certain elements of our products and services may be hosted on servers located outside your country or region. The laws governing personal data protection applicable in these countries or regions may differ from the applicable laws in your country or region. In particular, please note that if you are located within the European Union, the personal data we collect may be transferred outside the European Union. By accepting this Privacy Policy and using the services of Smart Experts, you consent to the transfer of your personal data outside your country or region and, where applicable, outside the European Union.
We will take measures to ensure that personal data receives adequate protection in the jurisdiction where it is processed. We provide adequate protection for the transfer of personal data to countries or regions outside the European Economic Area (EEA) by entering into a series of agreements with service providers based on Standard Contractual Clauses (SCCs) or other similar arrangements.
Children's Privacy
This Service is not intended for children under the age of thirteen (13). We have no intent to collect personal data from children under 13 years of age. If you are under 13, please do not use this Service and refrain from sending any personal information to us.
Changes to the Privacy Policy
We may revise this Privacy Policy from time to time. You can check the "Last Updated" legend at the top of this page to find out when the Privacy Policy was changed. Please review this Privacy Policy regularly to ensure you are aware of any changes. If we make material changes to how we use or disclose personal data, we will post a notice on the Service and send an email to our registered users. Your continued use of the Service or our products and services after any changes to this Privacy Policy shall constitute your acceptance of such changes.
Have Questions or Concerns?
If you have any questions regarding this Privacy Policy, the privacy rights you enjoy when using the Service, or the protection of your personal data held by us, please contact us via email at miaosuantech@nxsjfx.com. We will make every effort to resolve any of your concerns in a timely manner.